Services Available
To book an appointment with our service providers or learn more about our services please call us at 1-833-FØUNDRY (that’s FØUNDRY with a zero or 1-833-308-6379) between 1:15 to 9 pm Monday to Friday. You can send us an email at online@foundrybc.ca or register online to book an appointment at any time!
The services below are for Foundry Virtual- our online Foundry centre that offers services to young people and their families from the comfort of their own home. We work closely with our in-person foundry centres, but this is not the place to book an online appointment with your local centre. To book an appointment with your local centre, check out this page.
Not sure where to start?
Are you interested in accessing Foundry Virtual services, but don’t know how to get started? A Navigator Appointment is a short (30-minute), same-day appointment with a Foundry Virtual peer supporter where you can share a little bit about yourself and your experiences and talk about possible next steps. These appointments are available to young people 12 – 24 and their caregivers, parents or friends. Book now or learn more!
Drop-In Counselling for Young People & Their Caregivers
Drop-in counselling sessions by voice, video and chat
Learn MorePeer Support for Young People & Their Caregivers
Peer support one-on-one & follow up sessions
Learn MoreGroups & Workshops for Young People
A variety of groups and workshops now available
Learn MoreGroups & Workshops for Caregivers
A variety of groups and workshops now available
Learn MoreWho can Access Foundry’s Virtual Services?
BC’s young people ages 12-24 and their caregivers can access Foundry’s virtual services.
- No referral required
- No assessment required
- Services are free and confidential
If you are looking for a support that is not listed above:
- Visit a foundry centre – Please contact the centre before your visit for the most up to date information about what services are available. Some services have been impacted by COVID-19.
- Reach out to Kid’s Help Phone by texting CONNECT to 686868 (text STOP, if you would like to stop the conversation)
- Try Pathfinder, Foundry’s 4-step tool to help you find personalized support options
- Find other support on our Get Support page
If you or a person in your care is in need of urgent support:
- Call emergency services – 911
- Call the crisis line at 1-800-784-2433
How do I prepare for my visit?
- Before calling, please review PHC Patient Notice – Virtual Health, to learn a little more about virtual service.
- Try the technology out before your appointment to be sure that it will work on your device. If you need help setting up Microsoft Teams, please see the how-to documents below:
- Before your appointment, choose a private place, where you won’t be interrupted. Make sure you have the things you need and that you are comfortable before the appointment begins (for example, grab a glass of water, use the washroom, etc).
- Check that you have enough battery on your device, so it does not die in the middle of your counselling session.
- Remember to join the meeting as a GUEST. Please do NOT sign up for a Microsoft Teams account. (If you try to sign up for a free account, it will take you to Skype).
- Use Chrome as your browser. Microsoft Teams works best on Google Chrome, and does not work on Safari.
- Due to spam settings in Gmail accounts, you may be missing out on important messages from our team about your appointment/group! To ensure responses from us don’t go to your spam folder, you will need to set up your filter settings
- Log in to your Gmail account
- Click the GEAR icon at the top right and then click SETTINGS.
- Go to “FILTERS AND BLOCKED ADDRESSES” and click “CREATE A NEW FILTER”.
- In the “HAS THE WORDS” section, type @Foundrybc.ca to keep our emails out of your Spam Folder.
- Click “CREATE FILTER”.
- Check “NEVER SEND IT TO SPAM” and “ALSO APPLY FILTER TO MATCHING MESSAGES” boxes.
- Click “CREATE FILTER” again.
Frequently Asked Questions
GET THE MOST OUT OF YOUR CHAT
The Foundry clinician will let you know how much time you will have to chat with each other.
- Use a strong internet connection to avoid connection problems
- Stay focused on the chat and respond quickly
- Don’t try to do other things during the chat
- If you need to step away from the chat, let us know. Or end the chat and come back when you have more time.
- Sit in the most private place you can that’s also near your wifi router.
- If your wifi connection is weak, choose an audio or messaging based conversation
- Download the Microsoft Teams app ahead of time
- When booking your appointment, have your personal health number ready. It’s on the back of your BC services card.
It’s normal to feel nervous when you use a service for the first time. The more information that you can give us, the more we will be able to help you.
- if you’re not sure what you want to work on
- if you’re in crisis or worried about your safety
- if you have connections to a family doctor or other health professionals
- if you have concerns about getting help online
- if you don’t understand something the Foundry clinician is saying
- if the place or setting you are in might affect your session