How to Access this Service

  • To book an appointment with our counsellors download our new Foundry BC App. You can download our new platform on the Apple Store and on  Google play
  • If you don’t have a smartphone, or prefer not to download it, you can also access our desktop verison
  • To learn more about our services please call us at 1-833-F0UNDRY (with a Zero, not an O or 1-833-308-6379), send us an email at . Our Phone lines are open Monday to Sunday 1:15 to 7:15 pm.

When are Services Available

  • Monday – Sunday 1:15pm-9:00pm (last appointment at 7:45pm)

*This is a new service, and so hours may change in the coming weeks. Please check this page for the most updated hours.

If you are looking for support at times other than those hours:

  • Visit a foundry centrePlease contact the centre before your visit for the most up to date information about what services are available. Some services have been impacted by COVID-19.
  • Reach out to Kid’s Help Phone by texting CONNECT to 686868 (text STOP, if you would like to stop the conversation)
  • Try Pathfinder, Foundry’s 4-step tool to help you find personalized support options
  • Find other support on our Get Support page

If you or a person in your care is in need of urgent support:

  • Call emergency services – 911
  • Call the crisis line at 1-800-784-2433

What Is Drop-In Counselling?

A counsellor has advanced training in a variety of areas related to mental health conditions and human development. Through the use of strategies and by creating a relationship with you, they can facilitate insight, emotional acceptance, change, and growth. A counsellor can support you in developing abilities to manage difficult times and help you recognize personal skills that have worked to overcome challenges in the past. They can be a source of support and hope in times of crisis. They can help you figure out what you want and need, and the steps to achieve your goals.


The Foundry clinician will let you know how much time you will have to chat with each other.

Follow these tipskeyboard_arrow_right
  • Use a strong internet connection to avoid connection problems
  • Stay focused on the chat and respond quickly
  • Don’t try to do other things during the chat
  • If you need to step away from the chat, let us know. Or end the chat and come back when you have more time.
  • Sit in the most private place you can that’s also near your wifi router.
  • If your wifi connection is weak, choose an audio or messaging based conversation
  • Download the Microsoft Teams app ahead of time
  • When booking your appointment, have your personal health number ready. It’s on the back of your BC services card.

It’s normal to feel nervous when you use a service for the first time. The more information that you can give us, the more we will be able to help you.

Some helpful information to sharekeyboard_arrow_right
  • if you’re not sure what you want to work on
  • if you’re in crisis or worried about your safety
  • if you have connections to a family doctor or other health professionals
  • if you have concerns about getting help online
  • if you don’t understand something the Foundry clinician is saying
  • if the place or setting you are in might affect your session