Foundry Virtual BC / Foundry BC App 
Have questions about Foundry’s provincial virtual services, the Foundry BC app or technology issues? Please email online@foundrybc.ca. or submit a ticket to our tech support here.

Foundry Centres 
Have questions about services at a specific Foundry centre? Please click here to see a list of Foundry’s existing centres and their contact information.

Foundry Central Office
For all general questions, please contact Foundry Central Office via email at info@foundrybc.ca. This email account is monitored Monday-Friday from 8:30am-4:30pm.
*Please note that Foundry Central office does not provide clinical services or client management.

Have feedback or ideas about the foundrybc.ca website?
We welcome your input! Please send any feedback or ideas to webinfo@foundrybc.ca.

For immediate crisis assistance
Please dial 1-800-784-2433 to connect to the BC. mental health crisis line, which operates 24 hours a day. For medical emergencies call 9-1-1. If you are considering suicide or are concerned about someone who may be, call 1-800-SUICIDE (1-800-784-2433) or SMS/Text: 45645 anytime.

Other Support Services
Visit our Get Support section for other options to connect to non-emergency support services on the phone or in your community.

I would like to request promotional materials for my organization. How can I access these?

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You can find an array of digital assets including information sheets, social media samples, and videos which can be downloaded directly from our webpage and printed if needed, here.

I had a frustrating experience at my local Foundry centre. Who can I talk to?

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We’re so sorry to hear that you had a frustrating experience with accessing Foundry’s services!  We want to ensure that you are supported in an appropriate and timely manner. Please email us at info@foundrybc.ca with the relevant information including any names/centre locations so that we can explore the next steps with you. 

I am having problems accessing the Foundry BC app and/or booking a service

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Please email online@foundrybc.ca or view our Tech Trouble page to open and submit a tech ticket. Please be advised that emails/tickets may take up to 48 hours to be responded to.

I would like more information on the process around bringing a Foundry centre to my community

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We are excited to hear that you are interested in bringing a Foundry Centre to your community! At this time, we we are not accepting applications for new centres. Learn more about our expansion process here.

Foundry Virtual BC offers virtual services to young people and their caregivers in communities across BC that do not have a Foundry centre. To access virtual services, please download the Foundry BC app or email online@foundrybc.ca

I have a question around the recent 2023 budget expansion announcement. Who can I talk to?

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We’re so grateful to the Government of BC, our partners and supporters, and we look forward to further collaboration to bring this expansion to fruition.

The next 12 new centre locations have yet to be identified. Our team is working closely with our Foundry network, youth and families and key partners to identify a process for this phase of expansion.

If you have more questions, you can reach out to Foundry Central Office at expansion@foundrybc.ca  or visit foundrybc.ca/expansion

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