***If you have a Foundry centre in your community, please connect with your local centre to learn about the services available to you in person!***

The Foundry Virtual BC team offers physical and sexual healthcare services for young people ages 12-24 across the province who do not have access to a local Foundry centre or doctor in their community. We encourage young people to stay connected to their existing family doctor or nurse practitioner if they have one. 
 
Physical and sexual health services at Foundry Virtual BC are provided by a multidisciplinary team including Family Physicians, Nurse Practitioners, Nurses and Social Workers. Other team members, including Counsellors, Peer Support Workers, or Employment/Education Counsellors may also be involved, by meeting with young people or co-facilitating health and wellness educational conversations.

Services Available

Foundry Virtual BC Physical and Sexual Healthcare Services (also known as Primary Care Services) can help with the following:  

  • Assess, diagnose and treat mental & physical health conditions and common illnesses 
  • Order and interpret medical tests 
  • Support with substance use challenges 
  • Support with disordered eating and eating disorders 
  • Prescribe medications 
  • Refer youth to other medical specialists/programs  
  • Support with gender affirming care  
  • Support with sexual health questions/testing

What services are not offered through Foundry Virtual BC’s Physical and Sexual Healthcare services?

Some Physical and Sexual Healthcare services are unable to be provided through Foundry Virtual BC. These services include: 

  • ADHD assessments  
  • Crisis care management  
  • Ongoing long-term healthcare

 If you feel that you are in crisis, please call 911, visit your local emergency room, or connect with Kids Help Phone

Who can access Foundry Virtual BC’s Physical and Sexual Healthcare Services?

  • Young people aged 12-24 years living in British Columbia.  
  • Youth without a primary care provider (e.g. family doctor/physician or nurse practitioner) in their community * (except when accessing gender affirming care.)  
  • Young people with a Foundry centre in their community are encouraged to access primary care from their local centre if possible 

Service Availability

Physical and Sexual Healthcare appointments are offered through video and audio sessions and can be accessed through the Foundry BC app. Please note, we do not offer chat sessions for physical and sexual healthcare appointments.

These appointments are available weekly from Monday-Friday, 9:00am-5:00pm

If you have any challenges with trying to book an appointment, please email online@foundrybc.ca or call 1.833.308.6379.

If you are in a medical emergency or crisis, please call 911 or go to your local emergency department.   

How to book

To access services with one of our team members, you will need to book an appointment with our Primary Care Social Worker through the “Physical and Sexual Healthcare Appointment” option on the Foundry BC app. Your first appointment will focus on reviewing your concerns and health history, so we can best support you with the most appropriate next steps!

 

Who is on the Foundry Virtual BC Physical & Sexual health care team?

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Primary Care Social Worker

A Primary Care Social Worker is available to support individuals experiencing difficulty navigating health and social services, changes in health conditions, dealing with abuse, neglect, self-neglect, unsafe environments, financial hardships, housing issues, or social isolation. Primary Care Social Workers are professional problem solvers who can help young people to better understand their concerns, needs, and strengths, and can help to connect young people with appropriate resources both online and in their home communities. 

Your first Physical and Sexual Health appointment is booked with a Social Worker to talk about your health/medical concern; they will ensure that the Foundry Virtual BC health care team can help with your concern or if there are other health care services (in person clinics) that are needed. The Social Worker will help you book with a Nurse Practitioner or Family Practitioner if appropriate and help you get connected to the help that is available.

Nurse Practitioners/Family Physicians

Nurse Practitioners and Family Physicians support young people with physical and sexual health care (primary care) related concerns such as sexual health (education, birth control, sexually transmitted infection (STI) testing & treatment), substance use challenges (education, harm reduction, explore treatment options), medication management, gender-affirming care, mental health diagnoses, and specialized health referrals.

What gender affirming care services can I access through the Foundry Virtual BC Physical & Sexual health care team?

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The physical and sexual healthcare team is a part of an interdisciplinary team that provides integrated care, including counselling, peer support services and other social supports. The physical and sexual healthcare team can specifically provide the following:
 

HORMONE CARE PLANNING: Youth between the ages of 18-23 that are requesting support with hormone care planning can access gender-affirming services through Foundry Virtual BC.

*Youth must be able to access a community healthcare provider (Family Provider (FP) /Nurse Practitioner (NP) to do ongoing regular physical assessments when needed.

MEDICATIONS: Foundry Virtual BC can support youth between the ages of 16-23 who have had hormone care planning done by a previous health care provider or are already on hormones and do not have a primary care provider/ need hormone medication refills. 

SURGERY: Youth between the ages of 18-23 who are requesting upper surgery can access gender affirming services through Foundry Virtual BC. Assessments for surgery are done on a case-by-case basis. If you have any questions about whether you are eligible, please email online@foundrybc.ca Youth will need to have a referral from a primary care provider (Family Physician or Nurse Practitioner) and must have a healthcare provider in the community who can follow up with pre/post-operative care.
To learn more about gender affirming care, please visit https://www.transcarebc.ca/

Other information and requirements for healthcare appointments. Youth must be able to: 

  • Provide their current Personal Health Number (either BC MSP or Interim Federal Health Coverage) 
  • Confirm that they are a current resident of British Columbia. Youth must be living in BC and physically in BC when connecting with Foundry Virtual BC’s Primary Care Team. 
  • Youth must have access to audio and video capabilities through a computer or smart phone device.  
  • Virtual appointments must be done by video for the Hormone Readiness Assessment (HRA), care planning and initial assessment.  
  • Phone calls can be used for coordination and follow-up when appropriate.   

What can I expect when working with primary care team members?

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  • Compassionate, inclusive, and non-judgmental support and care.  
  • A therapeutic and confidential relationship between Primary Care Clinicians and youth.  
  • Individualized care and treatment that focus’ on the needs of the youth.   
  • Support for your personal health and wellness goals.  
  • Wrap around care in which young people’s medical care is in collaboration with other Foundry Virtual BC service providers.

Can you be my family doctor?

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Currently, we are unable to provide long term medical care as Family Physicians through Foundry Virtual BC. 

When should I access my family physician/urgent care vs Foundry Virtual BC services?

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We always encourage you to access your Family Physician or Nurse Practitioner whom you have an existing relationship with, first! As they know you best, they are more likely to be able to provide the care you need. We understand that there are times when it makes sense to connect with our virtual services team. If you do not have access to a Family Physician or are looking for more specialized support with mental health & sexual health questions, please reach out to our team!  
 
If you feel that you are in crisis, please call 911 or go to your local emergency department.  If you do not have a family doctor, nurse practitioner, or cannot get an appointment with your care provider that day, you can visit your local Urgent Primary Care Centre. For more information around support serivices, please visit Foundry’s get support webpage.  

To contact a registered nurse for health advice, call 8-1-1. 
 

How is physical and sexual healthcare offered virtually?

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Most illnesses and conditions that can be seen in a doctor’s office can be supported through our virtual care services. Exceptions to this include the following: Height, weight, acute physical conditions, and emergent psychiatric conditionsWe will work with youth to explore options for in-person health care needs.

Foundry logo app

Download the Foundry BC App to book your appointment

  1. Download on the Google Play, Apple App Store or the desktop web portal version
  2. Register for your free account *
  3. Connect to services: Book a “health navigation intake appointment”
    *Please ensure that youth register for a youth account 

App Store download button  Google Play download button  Web Portal download button

Supports also available by phone at 1.833.308.6379 or email online@foundrybc.ca.

Please note the virtual services offered through the Foundry BC app are distinct and separate from our network of Foundry centres. If you have a Foundry centre in your community, please connect with them directly.

For trusted information, resources, health literacy content and more, visit TransCare BC and their We Are Allies work.