When you are logged in, you may see a message saying “you are waiting for the host to let you in”, or “the host has another meeting in progress”. Just wait in the virtual waiting room, and the facilitators will let you in shortly.
Try to join the group five minutes early – especially if Zoom is new to you – so you can make sure you are set up correctly!
Zoom Group Guidelines:
Arrive on time to prevent disruptions. You are encouraged to begin setting up 5 minutes prior to the group starting to get set up. When you click the link for your group, you will be placed in a virtual waiting room before you are invited in. We recommend using Google Chrome for the best connection.
The first time you join you will be asked for your verbal consent to participate through a video platform. Each group is conducted on a private secured platform with a unique code such that only invited participants can join.
Ensure that you are physically located in a private space. This will help ensure confidentiality for yourself and others in the group.
It is okay to only listen when you attend the group. If you’d like to join in this way just mute your microphone and turn off your video and listen in.
When possible, we kindly encourage you to wear headphones. It supports both better sound/audio quality and keeps the group content private.
We ask that you do not record or redistribute any portion of the group.
We ask that you mute yourself when not speaking.
For some groups, it’s helpful to have everyone using their video. If you’re comfortable with this, we ask you to do the same. This allows a greater connection to your facilitator and to other group members. If you’re not comfortable, that’s ok.
Please feel free to raise your hand if you have a comment to share. Too many people talking at once can be difficult to hear. Remember that your voice matters- no question is a bad question! You can also use the chat feature in Zoom to ask questions.
Try your best to keep your phone, computer or lap device as still as possible as movement can be distracting for others. It can be helpful to find a space to sit prior to the session starting.
We know it may be tempting to text and/or visit other online sites while on your device, however we request that, just as in a group in-person, you engage in active listening. Activities to promote your focus and/or manage any distress, such as fidget gadgets, colouring, knitting, etc are encouraged if they help you to focus.
Although we are not together physically, we uphold and encourage our virtual space to remain substance-free. If you are unable to attend a session for this reason, we encourage you to register for the next one. You are always welcome here.
If you have any feedback or requests for groups/topics of interest, we encourage you to email email@example.com as we will do our best to incorporate these into future groups & sessions.